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FAQ & POLICIES

PROCESSING TIME?

The time I need to prepare an order for shipping varies. Processing time is different from shipping, this is solely based on the time I need to complete your order. Shipping time is not included in the processing time. Each tumbler has to cure a minimum of 3 days before shipping, and every tumbler gets 3-4 coats of epoxy. Each coat needing proper curing time. Please be aware that once your package leaves my hands I have no control over any delays or other inquiries with USPS.

Our current Turn Around Time (TAT) is:

• Ready To Ship (RTS) - Ships in approximately 5-7 business days, unless personalization is requested, then shipped in approximately 13-14 business days.

• Made To Order (MTO) - 5-6 weeks (25-30 business days)

• Custom Tumblers/Items: 4-5 weeks (20-25 business days)

This time does not include weekends or holidays. If your order is placed on a weekend, please know TAT starts on the next closest business day. This TAT does not include shipping time. 

 

RUSH MY ORDER?

If you need an order rushed, please pay for the rush fee option by selecting the box before carting your item. Please note the rush fee is per item. 

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SHIPPING?

• Once your order is placed please allow the estimated TAT & Processing time to create your tumbler. This does not include shipping time. Shipping method is either priority shipping, 2-3 days, or first class 5-7 business days. Shipping method is chosen by the customer.

• You’ll receive tracking info through an AUTOMATED EMAIL once a label has been printed. Please be aware that I only ship out once, MAYBE twice a week, and print shipping labels 2-3 days before actually shipping your package out. This means you’ll receive an email containing shipping & tracking info, BUT you won’t see movement on tracking until they are picked up. I schedule weekly pick-ups that helps my business run smoothly. However USPS will not always make those pick-ups. If you have any questions always feel free to email me at info@momkreations.com and include your order number in the subject line. 

• If you need your order by a certain date, please select the accurate RUSH ORDER FEE before carting each item in your order. It’s not fair to customers for me to rush orders that were placed after theirs, so that is why I charge a fee. Please understand, I an just one person and work very hard to get your tumblers out in a timely manner. 

 

CUSTOMS AND IMPORT TAXES?

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

RETURN POLICY?

Due to the nature of my work, I don't accept returns, exchanges, or cancellations. Everything is Made-to-Order, but please contact me if you have any problems with your order.

Changes to your orders may be made up to 24 hours after the time that you placed your order. After the 24hr window I will no longer accept changes. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. 

If changes need to be made please do not contact me through social media. To protect your privacy, Contact Us Here for inquiry. 

 

COUPON CODES/DISCOUNTS?

Please make sure you input the correct codes/discounts at checkout. I cannot refund the difference if a code/discount doesn’t work for you after checkout. However, you may contact me before checkout and I can help with any issues. 

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**DISCLAIMER**

Each tumbler is handmade, so no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that is unique and just for you! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade by me, and due to the custom nature of the items, I will do my best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to me if you have any questions.

Every Tumbler is made with the highest quality Glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smooth finish.

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TERMS & CONDITIONS

By purchasing products you are agreeing to:

1. Once your order has been placed, I will NOT allow any changes to be made. This prevents me from making any mistakes and delaying your order. Please do not inquire about your order through social media. For a prompt response, I kindly ask that you Contact us via Email.

2. I do not send daily/regular order updates. I wish I could, but this takes time away from me being able to get your tumbler to you as soon as possible.  However you may always email me at Mastercreationsbymia@gmail.com

3. Custom Orders will ALWAYS take longer to complete. Please allow 4-5 weeks if you’ve placed a Custom Order.

4. Because these items are custom & handmade, I do not accept cancellations, returns, refunds or exchanges.